Whenever a DStv product is is transferred to a new owner, a DStv change of ownership is required and must be done properly. Here is why you should do it, and the right way to do it.
A DStv change of ownership will often involve the previous owner, the new owner, and a DStv agent, as the mediator. You won’t have to pay for it. But depending on the type of exchange (that is, if the product is purchased, gifted, or inherited), DStv may require the receipt of the item and the identity documents of both parties.
What are the items needed for a DStv change of ownership?
To change the ownership of a DStv, you’ll need the following documents:
- A copy of the previous owner’s ID or driver’s license
- A copy of the new owner’s ID or driver’s license
- A completed change of ownership form
- Proof of original purchase (if you are buying a second-hand decoder)
- Letter of Authority to Own the Decoder (if you are inheriting the item)
- 3rd Party’s ID and Proof of Bank Details (if you are not the one paying for Subscriptions)
You can get a DStv change of ownership form in PDF from the link: Form.pdf. Download the form and complete it. You’ll need the completed form to process the transfer.
As for the Letter of Authority to Own the Decoder, you can easily get it from the previous owner. This is usually required when you inherit your Decoder as part of a property. So if the owner is not available, the Executor of the property or estate should give you a letter affirming your rights to own the Dstv.
There are instances where a third party takes up the responsibility for the subscription fees. DStv will require the ID and Proof of Bank Details of this third party. These documents will help DStv to confirm the identity of the person and their ability to make this payment.
Furthermore, it ensures the payer is aware of what is going on and has actually agreed to take up that responsibility.
How to perform DStv Change of Ownership?
Now that you know the documents needed to carry out a change of ownership, here is how to go about it.
- Download and complete the change of ownership form.
- Gather the forms and Identity documents required for process.
- Visit a DStv service center to file a request for change of ownership. To file your request online, scan your documents and send them to [email protected] or via fax on 011 577 4901.
- Verify the submitted documents to initiate the process.
- Once the process is completed, confirm and edit your account details.
That is how to perform a DStv change of ownership. Depending on which is most convenient, you can choose to perform this process either online or offline. See the next section to learn how to do this online from the comfort of your home.
How to Change DStv Account Details
To change account details such as name, phone number, or address:
- Start by downloading My DStv App;
- Open the app and login with your phone number and password;
- Once you are logged in, select the “Menu” icon at the top right corner;
- Select “My details” in the drop down;
- Edit your information and save changes.
That’s how to edit your personal details on DStv.
How to perform DStv change of Ownership Online
To do this online, put all the needed documents (mentioned above) in place. Complete them and scan them to your computer or phone. You can complete the change of ownership form online at PDF filler. Once you have the required documents, send them to [email protected] or via fax at 011 577 4901.
Make sure the documents are completed and updated to avoid any complications. Also, ensure the previous owner of the item agrees with the transfer of the item and the change of ownership.
Related: How to get 8.3% off on your DStv subscriptions
When is a Change of Ownership needed for DStv?
A change of ownership is needed mainly on three occasions:
- when you purchase a second-hand Decoder;
- when you inherit a Decoder;
- when you receive a registered DStv as a gift from someone.
This process is mainly needed for old decoders. But it may also be needed for a new decoder if there is a need to transfer the ownership of the product and the DStv account to new owner.
Whenever a DStv changes hands, it is advisable to change your registration details. But there are occasions when this may not be necessary. For example, if I’m getting a Decoder from my dad but during the time when he owned it, I’ve been the paying the subscription fees in my name, then going through this process may not be necessary.
But there are other times when it is necessary no matter how simple the transfer may be. We will discuss that below.
How long does it take?
The duration of the process depends on the type of exchange that will be done and the documents involved. It may take longer to process bank documents and verify Executor endorsements. Processing the change shouldn’t take long after the documents have been verified. On a normal day, it will take a couple of hours for DStv to process and complete a change of ownership.
What happens if the previous owner is deceased?
If the owner is deceased, and a change of ownership is needed, you will need a letter from the Executor of the estate or property. This is not some serious task as it may seem. Simply walk up to the Executor of the property and ask them for a letter of endorsement or authority to own the DStv decoder.
In my opinion, this may not even be necessary. If you were related to the deceased and have a way of renewing your subscriptions without any problems, then go ahead and use the decoder. Why go through all that trouble for a procedure you don’t need? [Published by DishPortal.com]
Changing ownership online or offline; which is better?
If you can’t get to a DStv service center or agency, then you should proceed to send the documents online via email or fax for the changes. But overall, it is better to apply for a change of ownership offline, in person at a physical location.
The first thing you should consider is your location. How does DStv respond to queries online in your location? If the overall feedback is good, going through the process online won’t be a problem. But if you cannot vouch for DStv’s online customer care in your location, then it is advisable to find a physical DStv service center to process the decoder transfer.
Why you need to perform a Decoder Change of Ownership
The first reason you need to perform a change of ownership would be to grant the current owner the ability to perform any actions on the DStv at any point in time without any restrictions or unnecessary verification processes.
As the rightful owner of a property, DStv will process your changes without asking too many questions. But when you try to make important changes to what appears to be someone else’s property, then you may have to go through some verification processes. This is something that would have been avoided if you had done a product transfer for the item.
Secondly, you need to change your registered information for security purposes. This is necessary if you are selling the decoder. There is a lot of personal information on every DStv account. As such access to your account will expose your name, email, phone, address, financial record, and much more.
Any good criminal who gets access to such information can do a lot of damage with it. It is a good idea to remove your personal information whenever your DStv changes hands, especially if you do not know the new owner.
For how many Decoders can I perform a Change of Ownership?
Based on information gathered from the DStv change of ownership form, you can perform this procedure for up to four DStv decoders at a time.
Necessary transfers are often needed when a DStv decoder is changing hands either through purchases, gifting, or inheritance. After completing the needed documents, you can either mail or fax them to DStv or walk into a service outlet near you for the procedure.
Hi, I have 4 decoders so I now can’t afford to pay for all of them.
Is it possible to block 3 decoders?
Hi, Given. You can disable three decoders by talking to customer care. You can even sell them if you want.
Hello, I want to change the payment date, I’m going to pay on the 10th of every month.
Hi, Calfornia. Please submit you’re request to @DStvCare on Twitter.
hi i bought my decoder from someone so i want to change the monthly payments
Hi, Jeanet! You can change it using My DStv App.
I bought a dstv with mu father’s ID because i already have have a dstv account under my name and it qas unfortunate that i left if back where i was renting and i dont have any details of it as the dstv agent were requesting for the decoders details and when they checked the dstv was active so i have decided to do the change of ownership from my fathers names to my names my ID number is 9506201306088 to please find my first dstv acc
Your problem seems a bit unclear. It’s hard to tell what you want to achieve here. Are you trying to locate the old account or you’re changing the details on the one with your father’s particulars? Please sort this out and meet a DStv agent to process the request for you.